Privacy Policy

1. Introduction

DELON ("we," "us," or "our") is a professional manufacturer and OEM/ODM supplier specializing in high-precision industrial chillers. We respect your privacy and are committed to protecting the confidential business information of our partners, including pharmaceutical enterprises, aerospace research institutes, and engineering service providers.

This Privacy Policy outlines how we collect, use, and safeguard data obtained through our B2B manufacturing services, website inquiries, and engineering consultations. Note that we do not engage in retail business; our policies are tailored to B2B customization and wholesale transactions.

2. Information We Collect

To facilitate high-end customization and compliance, we may collect the following types of business information:

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  Business Contact Information: Company name, authorized representative details, professional email addresses, and phone numbers.
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  Technical Specifications: Data related to project requirements, including cooling capacity loads, temperature range parameters (-80℃~35℃), material compatibility requirements, and ID designs for OEM/ODM projects.
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  Compliance Data: Information necessary for FDA, GMP, UL, CE, or ASME certification processes and material traceability.

3. How We Use Your Information

Collected data is processed strictly for manufacturing, engineering, and logistical purposes, including:

• Processing wholesale orders and managing long-term R&D cooperation projects.
• Developing customized prototypes and conducting load matching analysis.
• Generating essential documentation such as MSDS, Calibration Certificates, and Quality Audit Reports.
• Providing post-installation support, maintenance training, and remote monitoring system integration.

4. Intellectual Property & Security

Given the sensitive nature of aerospace and pharmaceutical manufacturing, we implement strict industrial-grade security measures. All OEM/ODM designs, CAD drawings, and proprietary formulas shared with DELON are treated as strictly confidential. We do not share your technical data with third parties without explicit authorization, except as required by certification bodies (e.g., UL, CE) or logistics partners.